Ticket Policies and FAQ
Programming
All programs and artists are subject to change without advance notice.
Safety Protocols
Keeping our audiences, artists, staff and community safe is vitally important to us. Thank you for doing your part!
Free Child Tickets
In an effort to make SPCO performances as accessible as possible to everyone in the Twin Cities community, especially young people, children ages 17 and under can attend unlimited regular SPCO concerts free of charge!
Children of any age are welcome at all SPCO events. Every audience member, regardless of age, must have a ticket, and children must be accompanied by an adult.
We know that every child is unique, and we trust that adult ticket holders will consider the concert start time, length of the concert and music on the concert to ensure the program is a good fit for the child/children attending with them.
Free Student Tickets
Students with a valid student ID can attend unlimited regular SPCO concerts free of charge! With free tickets for students, we are expanding access to the arts for young people and making it easier than ever to experience SPCO concerts.
Students may sit in any price seat, at any regular concert for free. A valid student ID will be required to pick up your free tickets at will call the day of the concert.
Accessibility Services
SPCO concerts feature both music and speaking from the stage. Large print programs are available at all performances upon request and Braille programs are available with one month advance notice from the date of the concert. Listening systems are available at select venues.
Venue-specific information about parking, elevators, accessible seating and more can be found at thespco.org/venues.
Unable to use your tickets?
Exchange your tickets before the start of the concert, subject to availability.
Can’t find a concert to exchange into? Turn back your tickets and receive a receipt for their value as a fully tax-deductible contribution.
Return your tickets online or call our Ticket Office at 651.291.1144 to return them before the start of the concert.
Refunds
We regret that no refunds can be made. All ticket sales are final upon receipt of cash, check or authorized credit card number.
If ticket holders are sick or unable to attend a performance, subscription tickets may be exchanged or banked free of charge. Single tickets may be exchanged for a small fee. You can also donate your ticket as a tax-deductible donation.
Personal Electronics
As a courtesy to the performers and your fellow concert attendees, we ask that all mobile devices be silenced prior to performances. We do encourage the use of mobile devices during performances to access the digital program.
Cameras, recording equipment and large bags are not allowed at any of our locations.
Will Call and On-Site Ticket Assistance
The box office opens 60 minutes prior to the start of each concert.
Late Arrivals
Performances always begin promptly as scheduled. If you are late, you will be seated at an appropriate time by an usher.
Unfortunately, we are not able to offer refunds or price adjustments if you arrive late for a performance.
Cancellations & Postponements
In the event of dangerous weather conditions, illness among musicians and/or staff, etc., performances may be postponed or canceled. Postponements and cancellations will be posted on the SPCO website and a message will be recorded on the Ticket Office voicemail at 651.291.1144.
If a cancellation occurs, all ticket-holders will be contacted the following week with further information about their ticketing options.
Concert Attire
Many first-time audience members have questions about what to wear to an SPCO concert. You’ll see a whole range of dress at our concerts — from jeans to formal attire — with most audience members falling somewhere in the middle.
Whatever you choose to wear, we want you to be comfortable and enjoy the performance.